WhatsApp Auto-Reply: Templates & Examples for E-commerce

Tired of typing the same replies 100 times? Auto-replies save hours. Here are templates that actually work for Pakistani businesses.

Copy these, customize for your business, set up in Wavvy. Start saving time today.

How Auto-Reply Works

Customer sends message with keyword → Wavvy detects keyword → Sends automatic reply. Simple. Fast. Works 24/7.

Template 1: Price Inquiry

Keywords: price, rate, cost, kitne, kya rate

Assalam o Alaikum! 👋

Our current prices:
• Product A: Rs. 2,500
• Product B: Rs. 3,500
• Product C: Rs. 5,000

Free delivery on orders above Rs. 3,000!

To order, send: ORDER [product name]
Questions? Just ask!

Template 2: Delivery Info

Keywords: delivery, shipping, deliver, kab milega, delivery charges

📦 Delivery Information:

• Karachi: 1-2 days (Rs. 200)
• Lahore: 2-3 days (Rs. 250)
• Other cities: 3-5 days (Rs. 300)

FREE delivery on orders above Rs. 3,000!

We use Leopards Courier. You'll get tracking number via WhatsApp.

Template 3: Business Hours

Keywords: timing, time, hours, kab khule, open

⏰ Our Timings:

Monday - Saturday: 10 AM - 8 PM
Sunday: 12 PM - 6 PM

You can order 24/7 via WhatsApp!
We'll confirm your order during business hours.

Need urgent help? Call: 0300-1234567

Template 4: Location/Address

Keywords: location, address, kahan, shop, store

📍 Our Location:

Shop #12, Main Market
Gulberg III, Lahore

Google Maps: [your maps link]

Can't visit? No problem!
Order via WhatsApp, we deliver nationwide 🚚

Template 5: Payment Methods

Keywords: payment, pay, kaise, COD, cash

💳 Payment Options:

1. Cash on Delivery (COD)
2. Bank Transfer (get 5% discount!)
3. JazzCash / EasyPaisa

Bank Details:
Account: 1234567890
Bank: HBL
Title: Your Business Name

After payment, send screenshot here!

Template 6: Order Confirmation

Keywords: order, buy, purchase, chahiye

Great! Let's confirm your order 📝

Please provide:
1. Product name & quantity
2. Your full name
3. Complete address
4. Phone number
5. Payment method (COD/Bank)

We'll confirm within 30 minutes!

Template 7: Return Policy

Keywords: return, exchange, wapsi, change

🔄 Return & Exchange Policy:

• 7 days return/exchange
• Product must be unused
• Original packaging required
• Return shipping: Rs. 300

To return, send us:
- Order number
- Reason for return
- Product photos

We'll guide you through the process!

Template 8: Stock Availability

Keywords: available, stock, hai, milega

✅ Stock Status:

Most items are in stock!
For specific product availability, please send:
- Product name
- Size/color (if applicable)

We'll check and confirm immediately.

Out of stock items: 3-5 days restocking

Template 9: Catalog Request

Keywords: catalog, catalogue, products, list

📱 View Our Complete Catalog:

Website: www.yoursite.com
Instagram: @yourbusiness
Facebook: fb.com/yourbusiness

Or tell us what you're looking for:
• Men's / Women's
• Category (shoes, clothes, etc.)
• Budget range

We'll send relevant options!

Template 10: Eid/Sale Announcement

Keywords: sale, offer, discount, eid

🎉 EID SALE IS LIVE! 🎉

Up to 50% OFF on selected items!

• Flat 30% off on orders above Rs. 3,000
• Flat 50% off on orders above Rs. 5,000
• FREE delivery nationwide

Sale ends: [date]

Order now: Send "ORDER" to start!

How to Set Up in Wavvy

1. Log into Wavvy → Sessions → Select WhatsApp number
2. Click "Auto-Reply" → "Add New Rule"
3. Enter keywords (comma separated)
4. Paste your template message
5. Save → Done!

You can add images, videos, documents to auto-replies. Send price lists as PDF, product photos, location screenshots - all automatic.

These templates save 2-3 hours daily for most businesses. Copy them, customize for your business, set up in Wavvy. Your customers get instant replies, you get your time back.